FAQ

Frequently Asked Questions

1- What is the daily routine for the children? Including the meal times, nap schedules, and play activities?

Depending on each room, their outdoortime might be different. The mealtime and nap time will be the same. 8”15 morning breakfast, 11 lunch, 3:15 PM snack.

2- How does the daycare handle discipline and behavior management for children?

Redirection. We do not have time out.

3- Are there any restrictions on visiting hours?

We have a open door policy,which means parentscan come visit any time, but we do not allow parents stay inside of the classroom.

4- Are the educators trained in CPR and First Aid? What are their qualifications?

All our educators are First Aid certified and are holdingthe valid policecriminal check, also they have the Alberta ELCC certificate.

5- What is the policy for communication between caregivers and parents, and how often can parents expect updates on their child’s progress? Do you have an App?

We are sending daily report by our software, parents will receive the daily report by email everyday. The daily reportwill be includingchildren’s health condition, meals, diaper or toilet, pictures for activities and the nap time.

6- What is the protocol for administering medication?

We are only able to provide the medication to children if parents bring a doctor note, and the medication must be prescription with children’s name and dateof birth.

7- Are meals provided? If so, what is the menu like? Catering vs own kitchen

We are providing snacks, hot fresh lunch, and we have on site kitchen. Menu are posted on the parents` information board.

8- What is the policy for sick children?

We follow AHS sickness policy. We are not able to accept the child if the child is having fever (38.2), cough,running nose. If we are sending the child home, the child will need to stay home and can re join the program once the child is 24 hours symptoms free.

9- Do you have camera?

We have camera in each room, we do not give to the camera access to individual family, we have a TV in the lobby and parents are welcome to stay as much as they want to watch the camera in the lobby.

10- Is the program eligible for the government grant and subsidy?

We are licensed childcareprovider; all the parents will receive the Government Affordability Grant and can apply the childcare subsidy. To applyfor subsidy: Child Care Digital Service(alberta.ca) For the grant amount: alberta documents pdf

11- fee will include the meals?

Yes, fee includes the meals.

12- Are there extra vacations besides the STAT holiday?

We closed one day per year for the staff PD Day, We also close on the week between Christmas day and the new year day.

13- Can I get a sample of school calendar?

We have monthly calendar posted at the lobby.

14- What is the hours of operation, and do you provide after hour cares? What is the cost?

The operation hour is 6:30 am to 6 pm. However, we providing care to each child no more than 9.5 hours per day. If parentsrequire more than 9.5 hours care per day, we charge 10% extra and we consider this is extended hour care.

15- Do you have transportation?

Yes, we do have transportation. From/tothe Stars corner to/from schools.